We understand that there is a lot of information to scroll down and read.
We want you to rest assured that your data is always respected as it represents who you are. We will never sell or pass your data to third parties and only will use the information you provide to us, safely, securely and only to communicate with you about our projects and services.
We believe in 100% transparency, so you can be assured your data is safe, secure and protected.
We may collect and process the following categories of information about you:
Your name and surname and your contact details;
(email address, telephone number and postal address)The communications you exchange with us (for example, your emails, letters or calls.
Your posts and messages on social media directed to Kettering Web Design
We do not collect or store any sensitive data on our systems.
To communicate with you. We use the contact details that you have provided so we can communicate with you with project updates, meeting confirmations, meeting notices, chasing payments and more. These communications (personal email and sms) are not used for marketing purposes. If you have filled out an enquiry /contact form on our website, we will use these details to contact you.
To improve your customer experience. We use your data to tailor our services to your needs and preferences to provide you with the best possible customer service and product solutions. We may obtain information on how you found us, which services you searched for in order to understand your preferences and also gain insight.
To inform you about news and offers. At the moment we do not carry out any email marketing, but we may in the future. If you are happy to receive marketing communications, we will provide you with news or offers that may be of interest. Please note that we do not share your contact details and other personal data with other companies for marketing purposes. If you do not want to receive marketing communications from us can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.
Project Portal. The data that you provide allows us to create your profile onto our Project Portal. This portal allows clients to login, pay invoices, track project updates and send support tickets. No data is passed to 3rd parties. No social platforms are connected to any profile.
All your data is securely stored on encrypted cloud based servers, with duplicated PIN and 2Factor Authentication for access.
At this moment in time, we only use Google Analytic tracking cookies which track your location, device, screen size, and how long you stayed on the website. This helps us to improve our website and understand which devices are being used, and which page has the most visit which we can then use to improve our site and your experience.
All your data is securely stored on encrypted cloud based servers, with PIN and 2Factor Authentication for access.
Only directors have access to your data. No other member of staff view, download, or copy any of your data.
You can request a copy of the data that we hold at any time. Please email your request to us. We will action this within 24 hours, which gives us time to collage, and provide the information in a secure encrypted password protected zip file which can be transmitted or posted to you at no cost.
You have the right to request a full deletion of your data that we hold. Please send your request to us and we will action your request with no cost involved. We will do this within 24 hours of your notice. This gives us the time to full remove all traces of your details.